NCAA appoints NG Eagle to manage Dana Air passengers’ refund
The Nigeria Civil Aviation Authority has announced that NG Eagle, Dana Air's new partner, will handle ticket refunds and flight bookings for passengers affected by Dana Air's suspension following an April runway incursion at Lagos' domestic airport.The NCAA's Director of Public Affairs and Consumer Protection, Michael Achmugu, made the announcement via its official X handle on Saturday.
The resolution was issued following a meeting between the NCAA's Acting Director General, Capt. Chris Najomo, and representatives from Dana Air and NG Eagle.
The discussions centred on addressing concerns about delayed refunds.
Passengers will now receive cash refunds or the option to use their tickets on NG Eagle flights, reducing disruption to their travel plans.
The statement read: "The Nigeria Civil Aviation Authority (NCAA) refers to the suspension of Dana Air operations and the resulting impact on passenger travel."
"The authority is also aware that Dana Air customers who paid for flights that were not operated due to its suspension have sought a refund of their airfares and have been patiently waiting for same."The DCGA, Capt. Chris Najomo, and his management team have met with Dana Air and its new partners, NG Eagle, to resolve the complaints, as per NCAA regulations.The resolution is that NG Eagle will take on this obligation.
"To that end, Dana Air has informed that, while alternative modalities are being implemented to handle cash refund requests, passengers who wish to use their tickets for travel will be able to do so on NG Eagle.
In April 2024, a Dana Air MD82 aircraft with registration 5N-BKI skidded off the runway at Murtala Muhammed International Airport while flying from Abuja to Lagos. The aircraft, which carried 83 passengers and 6 crew members, landed safely, with no injuries reported.
The NCAA revealed that the incident occurred when the aircraft's nosewheel retracted upon landing, causing the nose to collapse and the plane to veer into a grassy area beside the runway.
In response, the NCAA suspended Dana Air's Air Operator Certificate (AOC) while it conducted a comprehensive safety and economic audit of the airline.
Leave A Comment